All products are shipped to the United States for arrival of 7 to 15 days, Europe and the rest of the world please allow for 10 to 15 days for your expected delivery.
We accept returns of unopened products in their original packaging, within 15 days of purchase, for exchange, credit or refund. There is no refund or credit given to any product being returned after 15 days. Opened culinary products cannot be returned due to food safety regulations, unless the product was received damaged or faulty. If you choose to return a product, you are responsible for shipping & handling charges.
If you are not 100% satisfied with your purchase, you can return it to us within 30 days free of charge. Please note that items returned within 30 days can be refunded to the original payment source.
Returns are only accepted for items purchased directly from the surivialtoolz website. Returned items must be received in new, unused and re-sellable condition. The original packaging and any protective coverings and product information must still be on the product and in the packaging. Shipping costs of returned items are non-refundable.
Items that are purchased during a sale are not eligible for returns or exchanges.
Returns that are soiled, damaged or altered may not be accepted and may be sent back to the customer. If you are returning an item for exchange, you will need to return it for a refund. Once this is done, you will then need to make a new purchase for the item you want.
Returns received after 30 days of original receipt may be accepted at the discretion of surivialtoolz and will be for store credit only.
Returned items which were purchased as gifts will be dealt with on an individual basis.